Warranty & Replacement

At Woofy we try our best to make sure that all products are free from manufacturing defects but there’s really no way for us to ensure that the product is in 100% working condition without actually opening it up. On the off chance that a manufacturing defect is found in a product you’ve just bought from Woofy, you can raise a request for a replacement. 

WARRANTY POLICY:

  • Every BRAND-NEW Woofy PRODUCT purchased directly from one of our official selling channels is covered by a 6-months warranty.

  • The item can be replaced only once within the warranty period.

  • The WARRANTY PERIOD begins on the date of purchase.

  • If the product is determined to be defective, Woofy will replace the product or its defective parts (with the new or refurbished product).

WOOFY UNDERTAKES THE PRODUCT REPLACEMENT IF:

  • The product doesn’t work or is defective due to improper materials or workmanship

  • The product arrived with missing parts or accessories

  • The product arrived damaged

THE FOLLOWING CASES ARE NOT COVERED BY THE WOOFY REPLACEMENT:

  • Expired Warranty

  • Purchase of the product from un-authorized persons or shopping channels

  • Minor faults in the quality of a product that do not affect the product’s value or technical condition

  • Sound characteristics (sound is a subjective matter and is not warranted)

  • Faults resulting from improper use (e.g. mechanical damage, incorrect operating voltage, improper use); the proper use conditions are – stated in the user’s manual

  • Damages or defects caused by normal wear and tear (scratches, attritions, abrasions etc.), extreme temperature or humidity

  • Faults resulting from accidental or intended damage

  • Any modification of Woofy products made by you or a third party

  • Product loss

  • Cosmetic damage

  • Damage due to acts of nature or God. For example; lightning strikes, and the like

  • Accidents

  • Misuse

  • Abuse

  • Negligence

  • Commercial use

  • Battery ( In-built )

  • In-Built Microphone

To request a replacement, the customer needs to reach out to our customer service team by contacting us on the website support desk or emailing us at support@woofyaudio.com. The Customer Service Team after looking into your complaint will take an appropriate decision. If the replacement is authorized, the customer will be responsible for sending the defective/damaged product to the service centre and the charges will be borne by the customer itself. Authorization does not guarantee an exchange. We will issue an exchange upon receipt of the return package. All products sent back must include all components, manuals, registration cards, and original undamaged packaging.